Frequently Asked Questions
Everything you need to know about your Aurora Crate experience.
When will my Aurora Crate ship?
Subscription boxes are dispatched between the 15th and 20th of each month. Single purchase items and apparel typically ship within 3-5 business days.
What is your return policy for apparel and accessories?
We offer a 30-day return window for unworn and unwashed clothing items. Please note that monthly mystery crates are final sale, but individual shop items can be exchanged for store credit.
How do I choose the right size for wearable items?
Each product page features a detailed size guide. Our apparel generally follows a unisex fit, but we recommend measuring a favorite garment at home to compare against our chart.
Do you offer international shipping?
Yes, we ship our book boxes and fashion items worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Can I skip a month of my subscription?
Absolutely. You can skip a month or pause your subscription at any time through your account dashboard, provided the request is made before the billing cycle on the 1st of the month.
Are the materials used in your products sustainable?
We prioritize eco-friendly fashion. Our apparel is printed using water-based inks, and our packaging is 100% recyclable or compostable.